HCE’s Sales team understand the importance of speed and efficiency when it comes to the supply of equipment, especially when you are in need of a replacement item. Through building strong relationships with our suppliers we are able to ensure we take all things into consideration, make informed choices, and deliver the best product to suit your needs. We understand that each customer will have their own individual set of requirements and, whether your priority is to have the most green and economical piece of equipment or if budget is your priority, we will ensure the best items are suggested for your operation.
HCE’s experienced Project Sales team are here to ensure your vision becomes your reality. With the latest BIM technology and careful eyes, they will ensure everything down to the finest detail is covered. We understand that budget is often a key influence when specifying your kitchen and with this in mind we will always ensure the best of care is taken to specify the most suitable, economic and practical solution, with a careful eye on the environment. Having the latest BIM technology are CAD team are now able to offer an extra service which enables us to create a fully rendered visual tour of your kitchen.
HCE’s Project Management team understand that the key to managing your project well is ensuring the right people are there to do the job for you. We are proud to say that we have a capable, pro-active and personable team whose sole purpose is to manage and ensure that every project, no matter how big or small, runs to programme and is delivered with integrity, knowledge and experience. On securing a project, an internal project management plan meeting is held to openly review all aspects of the works due to be carried out which is attended by all relevant members of the HCE team. This allows a firm knowledge base to be formed between all; Our motto being “One Team One Goal”.
We also understand that sometimes things don’t always go to plan, and factors out of your control can affect the programme of works. In these times, excellent levels of open communication are paramount. Whatever the news we will keep you fully informed. This combination of knowledge, communication, and professionalism are the key factors which have raised HCE’s Project Management team to being ranked top 5 in the country.
Installation & Service
Our fully qualified in-house installation engineers are fully equipped to manage the installation of your kitchen. Together with our Service Technicians we have all aspects of your kitchen covered and backed up by our friendly support team.
We pride ourselves in our aftercare capabilities, and are able to offer comprehensive planned preventative maintenance programmes which will ensure the smooth running of your new kitchen for many years to come.
We also know that when something goes wrong, reducing downtime is essential to your operation. Each one of our engineers has a fully equipped van carrying a stock of universal spares enabling us to get you up and running in most cases with minimum disruption to your kitchen.
HCE realise that regular maintenance of your catering equipment is essential to the smooth running of your operation. We can offer the services of our dedicated, trained and qualified Engineers to visit your site(s), dependant on how many covers you serve, up to 4 times per year.
The advantages of our PPM Service –
- Ensures your equipment runs at maximum capacity and efficiency
- Reduced equipment malfunction and loss of income
- Ensures compliance with HSE legislation and terms from your insurers
- Preferential discounted call-out rates
When equipment fails, we have the systems in place to ensure that HCE can help you get back up and running with the minimum of down-time. We offer both new and existing customers a 24 hour On-Call service and our fully trained and qualified Technicians are available to react to your emergencies as they arrive.
Our Engineers hold a vast array of universal parts in stock on their vans to try to fix your problem on the first visit but you may require further parts to complete the repair. With our open-book pricing structure we provide a full quote for your repair which we always ask you to authorise prior to us carrying out the works.